A few Kudos I’ve been told of . . .


We sent our first insurance claims Thursday, Aug 31st. About 1 thousand charges! All told, we were down about a month. Everything is going good. I could not have done it without you!

That’s from a client who’s failed HDD in the server was beeping.  He pulled all the hard drives out and rearranged them, erasing all drives.  After causing a hard drive mechanical failure and losing 100% of data, I was able to overnight a  new server and get their industry specific software up in no time.

“I just got a call from Robert at Carolina Seal that he was very pleased with Tyler and his work.  In the past we almost lost this client and personally I was expecting to happen again when Mike left.  Tyler was able to prove to the client.  Thanks again Tyler for making the Charlotte office a success!”


    Talked to Mark this morning.  Tyler was out there every day for 2 hours a day for the last two weeks while Mark was on vacation.   He basically babysat and kept everyone happy while their IT guy was away.  Mark told me that Tyler is never allowed on the property ever again and I asked WHY?!?!    And he said, “because Tyler is always on time, is always very polite, does his job, helped everyone while I was gone and kept the place in top shape!  He’s making me look bad!” 

They were very pleased.  = )

Some Projects I’ve assisted and Lead. . .Glencroft Retirement Home – Assisted campus of users (250+) after migration of Novell 3.1 to Windows Server 2000.  Duties included  user management via Active Directory, tape backup administration via Retrospect, Exchange 2000 policies to restrict external email access, troubleshooting of mail flow and permission issues.  Prepared for annual upgrades including purchasing of  new equipment as well as support of third party Citrix Application (MDI). Notre Dame Preparatory High School – Reported to Director of Technology for High School and assisted in upgrade of campus’ Windows 98 computers to Windows XP computers, deployed 200 computers including replacement of existing computers.  Setup Computer Labs and Library PC’s.  Performed configuration of and administration of Active Directory Network.  Planned, Designed, and Deployed Active Directory Group Policies based on Group and subnets, designed and created VB scripting for auto mapping of printer based on PC location.  Planned for and executed growth capacity and  upgraded from Exchange 2000 to Exchange 2003.  Maintained and Administered permissions, troubleshoot advanced tickets relating to security, users, mail and hardware issues.  Setup and configured backups from tape to SAN device utilizing Veritas Replicator and Veritas BackupExec. 

McFarlane Toys – Responded to incident calls escalated from on-site Sr. Network Engineer relating to UNIX/Windows Server issues not able to be resolved with current staff or helpdesk.  Assisted in Replication issues, User creation, file shares and permissions from both UNIX servers and Windows Servers. 

CSK/Checker Auto Parts – Updated Checker and CSK Auto Stores with new UNIX server, configured RAID card and prepared Hard Drives for server installation.  Connected DIGICard and DIGIBox to store terminals.  Assisted in troubleshooting and escalation of tickets to helpdesk. 

Carolina International School – Scoped out, planned, and implemented a wireless bridge between two temporary mobile units and the school that will work within a 20 mile radius to provide ample coverage on school grounds, implementing mobile unit phones via VoIP all connecting into the original school network. 

Marion Bass Securities – Migrated a network of 17 branches nationwide with roughly 120 users from Novell 3.1 to Windows 2000 including Exchange, SQL Server, Site Replication between all branches and security policies.  Delivered all software via Group Policy transparent to users. 

Technologies I’ve worked with:
Windows (Desktop and Server Operating Systems)
BlackBerry Enterprise Server 3.x, 4.x, 5.0
BlackBerryHandheld OS
Blackbaud Products including RaisersEdge, DonorEdge
Microsoft Desktop and Office Productivity Products
Exchange Server
Active Directory
VMWare 3.x, 4.x
Equitrac Printing
Xerox MFPs
OMTool Accuroute / Genifax
Trusted Source (SecureComputing, McAfee) IronMail Products
SecureComputing Sidewinder
Verizon, Sprint, AT&T Carrier Assistance
SonicWall Firewalls
WatchGuard Certified Partner (Expired 2008)
Dell Products
IBM BladeCenter Chasis